Fakeaway Recipe Box – Zero Waste Food in Eco Packaging
Values: tasty, ten minute meal kit in compostable packaging - no food waste and no packaging waste :)
Shipping Countries: United Kingdom (UK)
Ready to ship in 1-3 business days
Get our meal kits delivered straight to your door. Because they are non-perishable, you can order in bulk.
We will do our best to deliver to you within a week but please understand if it takes a little longer, we are a small company and if we grow faster than expected we’ll be very pleased but it may take a few days to order more stock and get more hands on decks. But rest assured we do have contingency plans if it does happen :)
If you’re not in when the delivery comes, you can arrange collection from your nearest post office.
Exceptional customer service is very important to me so please do get in touch with any issues - you can reach me at firstname.lastname@example.org
Right to cancel – perishable goods
You can have a refund within 7 working days of delivery except where you have consumed, opened or damaged the goods.
If you wish to cancel your order please return the goods in their original packaging - you will have to pay the cost of return. Please email me for the returns address - this is different to the business address so please do not send it there as it will not reach me.
Please use a tracked or guaranteed form of delivery when returning goods as I am unable to accept responsibility for goods that are lost in transit.
I will refund the full amount paid by you for the goods to the card or other method of payment used by you within 14 days less the direct costs of recovery if this is done at our expense.
Refunds when promotions or vouchers have been used
Where a voucher discount or promotion has been applied, the total value of the discount or promotional offer is shared across each applicable product in equal ratios. If an item or a part of that order is returned and/or refunded we will refund the pro-rata value.
Third Party Delay
We are unable to accept responsibility for delays in delivery as a result of the actions of a third party.
Products lost in transit
In the event that your goods do not reach you please contact me by email to email@example.com to enable me to investigate and if appropriate resend your delivery.